Writes technical, procedural, educational, and promotional documents, and training courseware.

• Writing
  Writes clear, concise, organized, engaging and comprehensible content for business users, technology workers, and management. Distills “audience-appropriate” content in a “learnable” format.
• Relationships
  Builds relationships with subject-matter experts (SMEs) to capture, validate, and refine content.
• Content
  Maintains the integrity, consistency, and accuracy of the information.
• Communication
  Presents major concepts and detailed processes with equal success.

Writing samples available by sending a request to carol@dragfly.net.